Below are some of the most common questions homeowners ask about heating and air-conditioning systems. Use the convenient links below to go directly to the answer that interests you most. If you do not find the answer you seek, please feel free to call Eanes at 336.883.3903.

Why should I replace my existing heating or air-conditioning system?
What is involved in replacing an old system?
What is involved in installing a new system?
How do I know what system would be best for my home?
What does Eanes perform on a system inspection or tune-up?
What happens if I don't replace my filter as recommended?
What are the benefits of a planned service agreement?
How long can I expect a new system to last?
Should I change my indoor coil?
What is covered in my warranty?  

Why should I replace my existing heating or air-conditioning system?

If your air-conditioning or heating system is old, inefficient, or in need of repair, you may want to consider replacing it. Systems of today are as much as 60% more efficient than systems manufactured as little as ten years ago. Wear and tear on a system, as well as those that are improperly maintained, can become very costly and ineffective. The utility cost savings of a new unit may provide an attractive return on your investment. If you are concerned about utility bills or are faced with an expensive repair, you may want to consider replacing your system.
Back to Top

What is involved in replacing an old system?

Aside from the placement of the new equipment, a highly trained Eanes Sales Representative will inspect your existing system and make a determination of whether or not come components need to be supplied or replaced. Some of the items include: ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, flue piping, flue terminations, chimney liner, slabs, filters, driers, registers, grills, drain pans and evaporator coil.
Back to Top

What is involved in installing a new system?
 
If a system is being added to the home for the first time, most of the components listed above may be required to install the new system. Besides the equipment, the most significant component is ductwork, which can be either metal or fiberglass ductwork. The ductwork, consisting of supply and return ductwork, needs to be properly sized to deliver the right amount of air to each room. The supply duct is attached to the outlet of the furnace or air handler and delivers air to individual zones in your home. Eanes has a complete ductwork manufacturing facility at their office in High Point, North Carolina, and will determine the size of the ductwork going into a space by the amount of air that needs to be delivered to the space.
Back to Top

How do I know what system would be best for my home?

There are several fuel types for heating systems available for use in your home. If your choices are limited to LP (liquefied petroleum) or electricity, the electric heat pump should be very high on your list to consider. Heat pumps are reliable and typically use only a third as much energy as traditional electric systems and do not have the safety considerations of LP systems. The initial cost of installing a heat pump may be slightly higher than a traditional heating system but, your savings in operating costs normally return your additional investment in 2 or 3 heating seasons, followed by years of reduced operating costs. Equally rated cooling systems operate for the same cooling costs regardless of heat type. Go to our System Selector to see what type may work best for your specific needs.
Back to Top

What does Eanes perform on a system inspection or tune-up?

All systems should be checked twice a year - in the spring for cooling and in the fall for heating. Eanes offers a planned service agreement to all of our customers with a qualified technician to inspect your Heating and Air Conditioning equipment. Under the planned service agreement, we perform two precision preventive maintenance cleanings per year, consisting of: Clean and check condenser, operating pressure, starting capabilities, safety controls, clean or replace air filters, adjust blower components, measure correct air flow, clean condensate drain, calibrate proper temperature differences, inspect electrical connections, meter the motors for amperage and voltage, lubricate all moving parts & calibrate the thermostat.
Back to Top

What happens if I don't replace my filter as recommended?

When filters are not replaced as recommended, the cooling (evaporator) coil, indoor fan motor, and duct system get dirty, which can translate to higher operating cost, poor cooling, condensation leaks, frequent equipment failure, and shortened equipment life. It also means a decrease in the air quality you and your family breathes due to the presence of more dirt and allergens, increased mold and algae growth, and rust.
Back to Top

What are the benefits of a planned service agreement?

In addition to the precision preventive maintenance cleanings and maintenance services listed above, Eanes will provide you with emergency service that operates 24 hours a day, 365 days a year. Additional benefits of planned service include: a 10% discount on repairs, a discounted diagnostic fee should a situation arise between scheduled visits, improved system efficiency, extended equipment life, you become a preferred customer with price protection and the agreement is transferable. Through Eanes emergency answering service a representative is always on call to furnish and install replacement parts as necessary to maintain your equipment in good operating condition.
Back to Top

How long can I expect a new system to last?
 
If you have a qualified Eanes technician perform regular preventative maintenance and service suggested for your unit, industry averages suggest that an air conditioner in the Piedmont Triad area of North Carolina should last 12-15 years,and a gas furnace should last as many as 20-25 years.
Back to Top

Should I change my indoor coil?

To gain the best efficiency of your new system, the answer is yes. When replacing your air conditioner or heat pump, the efficiency ratings that are advertised for an air conditioner or heat pump are based on the performance as part of a matched system. If only the outdoor portion is changed, the efficiency and savings could be less than that of a matched system.
Back to Top

What is covered in my warranty?

Depending on which system you choose, each manufacturer carries a warranty on their products. An Eanes Representative will go over your warranty with you, and will also register your unit with the manufacturer as a convenience to you.
Back to Top

If you do have not found the answer to your question, please feel free to contact Eanes at 336.883.3903 or by email here.